|RETURNING MERCHANDISE – Before returning merchandise, please call 1-800-627-4003, write, or email us at firstname.lastname@example.org for an authorization number. Any merchandise returned without an authorization number will not be accepted and merchandise will be returned to you. Merchandise that needs to be returned must be returned within 30 days after receipt of that item. We stand behind our products 100% and make good on any orders defective in material or workmanship. We cannot accept returns on unsold custom merchandise.
PRODUCTION AND SHIPPING TIME – Always allow ample time for production and shipping. Almost all Team Dynamics® products are custom made for you. This naturally takes more time than sending a stock item off the shelf. On average, it takes from 1 to 6 days traveling time to ship from our plant to your school.
SHIPPING CARRIER AND SHIPPING COST – All shipments are sent prepaid to you and shipping costs are added to your invoice. All orders are shipped via UPS® Ground except where service is not available or packages are too heavy or the order is an extreme rush. Under these circumstances, orders will be shipped either parcel post-special delivery, or truck; and rush orders by UPS® Next Day Air™ or UPS® 2nd Day Air™
YOUR CREDIT IS GOOD – We are proud to extend credit to all schools or school associated groups that qualify. To qualify, you need only to have the school principal or faculty advisor send a note of authorization, or send an official Purchase Order. Team Dynamics also accepts Visa, MasterCard, and Discover.
Once credit has been established, your school will then be put on open account. Payment on all merchandise is due in 30 days.